Cancellation & Refund Policy

Delhi Sightseeing believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel a booking on delhisightseeing.com?
Send an email only for cancellation at info@delhisightseeing.com 

Note:

  • In case a booking confirmation e-mail gets delayed or fails because of technical reasons or as a result of incorrect e-mail id/ phone number provided by the user etc,   a ticket will be considered 'booked' as long as you do not receive "Cancelled" confirmation back to your register email id for the same from info@delhisightseeing.com
  • For Cancellation and Refund after marking an email at info@delhisightseeing.com please call Reservation Team at 011-65906590 in between 6am to 6pm. We will personally ensure that we will follow your cancellation as per the cancellation policy, immediatelly.
  • Once you have availed for Free Date Change facility than tickets/ vouchers can not be cancelled under any circumstances.
  • In the event of NO SHOW you are not eligible for refund or date change.
  • No claim of charge-back / refund shall be admissible in-case of satisfactory delivery of 1st Mandatory service and giving feedback as satisfied / very satisfied on the service. Also, neither request for change in ordered Services nor in the duration of the plan opted will be entertained nor any charge-back / refund claimed at any point of time during the contract period.
  • Cancellation charges as % of Total Tour Cost.

Bus Tour Cancellation Policy: 
Between 0 hours to 24 hours before date of journey, the cancellation charge is 100.0%.
Above 24 hours to 72 hours before date of journey, the cancellation charge is 75.0%.
And, above 72 hours cancellation charge is 25.0%.
• Date change request has to be reached us via email 24 hours before journey date.

Car Tour Cancellation Policy: 
Between 0 hours to 72 hours before date of journey, the cancellation charge is 100.0%.
Above 72 hours to 144 hours before date of journey, the cancellation charge is 75.0%.
And, above 144 hours cancellation charge is 35.0%
• Date change request has to be reached us via email 120 hours before journey date.

Hotel Cancellation Policy: 
Between 0 hours to 72 hours before Check-in Date, the cancellation charge is 100.0%.
Above 72 hours to 144 hours before Check-in Date, the cancellation charge is 75.0%.
And, above 144 hours cancellation charge is 35.0%
• Date change request has to be reached us via email 120 hours before date of Check-in.

Refund Policy:
Refunds will be made in the same form that the payment is received within 10 to 15 working days from the date of cancellation of order. 
• In case one needs the refund to be credited back to his/her bank account, please write your bank account details to info@delhisightseeing.com 
Before appling for refund kindly read again our Terms & Conditions which have been read and agreed before booking.

Passengers are required to furnish the following at the time of boarding the vehicle or check-in hotel.
(1) A printout of the ticket/ voucher with barcode. 
(2) A valid government issued photo identity proof.
Failing to do so, they may not be allowed to board the vehicle or checkin into hotel and no refund will be made in any case. 

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